Shipping policy

Shipping Policy

Last updated: August 10, 2026

Thank you for shopping with Twø Jaded. Every order is made specifically for you after your purchase is placed. Because of this, shipping times may differ from traditional retailers.

Order Processing

All products are made to order.

Please allow 2–5 business days for production before your order ships.

During holidays, sales, or periods of high order volume, production times may be slightly longer.

Shipping Times

Once your order has shipped, estimated delivery times are:

United States

Standard Shipping: 3–7 business days

Delivery times are estimates and cannot be guaranteed.

Order Tracking

Once your order has shipped, you'll receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to begin updating after your shipping confirmation is sent.

Shipping Delays

While we work hard to process every order as quickly as possible, shipping delays may occur due to:

Weather conditions
Carrier delays
Holidays
High order volume
Other circumstances outside our control

We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Twø Jaded is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided during checkout.

If you notice an error, please contact us immediately at team@twojaded.com. If your order has not yet entered production, we'll do our best to update your shipping information.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location and contact the shipping carrier for additional information.

If you still need assistance, please contact us at team@twojaded.com with your order number and we'll do our best to help you investigate the issue.