Refund policy
Return & Refund Policy
Because every Twø Jaded product is made to order, we generally do not accept returns or exchanges for:
- Ordering the wrong size
- Changing your mind
- Buyer's remorse
Please review the size guide provided on each product page before placing your order.
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 30 days of receiving your item at team@twojaded.com. Please include your order number, a description of the issue, and clear photos of the product and packaging when applicable.
Please do not send items back without contacting us first. If a return is required and approved, we'll provide instructions for the next steps.
This policy does not limit any rights you may have under applicable consumer protection laws.
You can always contact us with any questions at team@twojaded.com.
Damages and Issues
Please inspect your order upon arrival. If your item is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as possible so we can review the issue and work with you toward an appropriate resolution.
To help us resolve the issue as quickly as possible, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging when applicable
We'll review your request and work with you to make it right.
Exceptions / Non-Returnable Items
Except where otherwise required by applicable law, we do not accept returns or exchanges for:
- Items ordered in the wrong size
- Changing your mind
- Buyer's remorse
- Gift cards
- Final sale items (if applicable)
If you have any questions about your order, please contact us before making a purchase.
Exchanges
Because our products are made to order, we do not offer direct exchanges.
If your item arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us at team@twojaded.com, and we'll work with you to resolve the issue.
European Union Right of Withdrawal
Customers in the European Union may have a legal right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.
Certain goods, including goods made to the consumer's specifications or clearly personalized, may be excluded from this right under applicable law.
Nothing in this policy limits rights provided by applicable consumer protection laws.
Refunds
Once we've reviewed your request, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since we confirmed your refund was issued, please contact us at team@twojaded.com.